At Cargo Candle Supply, we strive to get your order to you quickly and reliably. Please review our fulfillment policy below for details on how we handle processing, shipping, and more.
1. Order Processing
- Orders are processed within 1–2 business days after payment is received.
- Orders placed after 12 PM (noon) Pacific Time will be processed the next day, including weekends. We ship orders 7 days a week to ensure fast fulfillment.
2. Shipping and Delivery
- We currently ship within Canada only.
- All orders are shipped exclusively via Canada Post.
- Shipping is a flat rate and typically delivers within 2–4 business days after dispatch.
- Tracking information will be provided via email once your order has shipped.
3. Local Pickup
- Local pickup is not available at this time.
4. Returns and Refunds
- We accept returns of unused, unopened products within 14 days of delivery.
- To initiate a return, please contact us at support@cargocandlesupply.com with your order number and reason for return.
- Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
- Once your return is received and inspected, refunds will be issued to your original payment method within 3–5 business days.
5. Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, please email us at support@cargocandlesupply.com within 5 days of delivery.
- Include your order number and clear photos of the issue so we can resolve it promptly.
6. Order Cancellations
- Orders may be canceled within 2 hours of being placed.
- After this time, your order may already be in the shipping queue and cannot be canceled.
7. Contact Us
If you have any questions about your order or our fulfillment process, feel free to reach out: